Wholesale Policies
ELIGIBILITY
In order to qualify for wholesale pricing, you must operate a registered business. A business registration certificate and/or photos of your retail space MAY be requested.
Examples: Natural Product Retailer, Eco-Lifestyle Store, Bath & Beauty Boutique, Wellness Spa, Hair Salon, etc.
SoulDeo Naturals is committed to servicing independent, locally owned retail establishments, as opposed to mass-market, discount, big-box stores. We feel this is the best reflection of our brand and product in the retail space.
PLACING AN ORDER
ORDER ONLINE (Preferred) - Place your order on this website and choose payment option. Etransfer or cheque is preferred as the fees are substantial with Credit card.
ORDER FORM (Obsolete) - Due to the number of products and variations we offer, we are no longer going to update our order form. If you do wish to use a manual form, you are welcome to create your own and email it to us: support@souldeo.com
MINIMUMS
The minimum order is $150 before applicable tax and shipping cost.
SHIPPING
- Orders are typically shipped out within 2-5 days once payment is processed. If you are ordering at a buyers show, the order may take 2-3 weeks after market ends.
- FREE shipping on wholesale orders over $600.00 within North America.
- Orders under $600.00 will be charged the flat rate fee of $20. Orders are shipped from Lubbock TX. via USPS, UPS or Fedex ground.
- International clients are required to arrange shipping at their own expense.
- Upgraded shipping options can be accommodated at your own expense.
- If package or products are damaged, please reach out to info@souldeo.com within 3 days of delivery.
PAYMENT
We require full payment prior to shipping. We are unable to modify our policy at this time. Our sincere apologies.
CHECK: Please make check payable to:
SoulDeo Naturals
E-TRANSFER: Send e-transfer payment to: info@souldeo.com and notify us of your security code.
Direct debit: Please email to arrange this option.
Credit card payment: If you would like to pay via credit card, please notify us and we will send a quickbooks invoice with access to Credit card payment. Please note that there is a 3% fee when using this option.
LEAD TIME/SHORT PRODUCTS
Typically, orders are packaged and shipped within 2-4 days after we receive your order.
If we are short a product, we will contact you to determine if you prefer us to ship immediately, or once the product becomes available.
EXCLUSIVITY
We do not enter into formal exclusivity agreements with our retailers, as we believe that each business reaches its own unique sphere of influence.
However, we are mindful of over-saturation. In towns and small cities, we find that one natural product retailer, and one beauty salon who actively promote the brand is a good balance. Larger cities are more complex situations. So while we don't have a formal policy, we will try to work with our retailers who are doing their best to represent SoulDeo in their area.
THIRD PARTY RESALE
It is not permitted for approved retailers to resell SoulDeo Naturals via a third party online retailer without the permission of SoulDeo Naturals. This includes discount website such as Amazon, E-bay, or Walmart.
RESALE PRICE MAINTENANCE
MSRP (Manufacturer Suggested Retail Price)
We are not allowed to set specific resale pricing on our products, however we do have the right to terminate our wholesale agreement with any retailer that advertises our products for less than our manufacturers suggested retail price (MSRP), which is listed on on this website.
MAP (Minimum Advertised Price)
Advertised sales, coupons and discounts are allowed on our products, however they must be short-term and agreed upon with SoulDeo Naturals. If you are found to have on-going sales or discounts available on our product, which puts them under MRSP constantly, your wholesale agreement will be terminated. If you have any questions about a sale, coupon or discount that you would like to offer, please email info@souldeo.com
TESTERS
We offer testers on our site (travel sizes) Please check testers on a yearly basis to make sure they do not smell rancid. An unclean set of old testers is unappealing to customers.
CUSTOMER RETURNS (open products)
We will gladly accept returns on opened products that are defective (product or packaging).
We cannot accept customer returns if your customer chose the wrong scent. Please have a return policy in place for your own store, and strongly encourage consumers to try the testers/travel sizes prior to purchasing if they’re unsure before purchasing the full size item. Keep your testers fresh (see above TESTER policy) so the line is attractive and appealing.
We also cannot accept returns on expired products. See "Shelf Life & Product Rotation" below for guidelines. Keep your stock fresh to ensure you don’t sell outdated products to your customers.
*We may or may not ask for you to ship the product back to us for inspection. If we do, it will be at our expense.
RETURNS (unopened products)
PRODUCT QUALITY GUARANTEE: If upon receiving your order, the product appears to be unacceptable to sell (e.g. damaged during delivery), we offer 14 days for wholesale customers to notify us so we can rectify the situation. Please have ready your order number, the name and lot number of the product in question, as well as photos if applicable.
RESTOCKING FEE: Unopened product returned to us within 1 month after the ship date will incur a 25% restocking fee.
NO RETURNS: Returns on unopened product will NOT be accepted after 30 days of the ship date.
To request a return under any of these circumstances, please email our orders department – support@souldeo.com
SHELF LIFE & PRODUCT ROTATION
Products manufactured with raw, plant-based ingredients are far more delicate than their petroleum and preservative laced opponents. For this reason, care must be taken to treat organic/natural cosmetics more like food products.
Due to the natural/organic contents of our skincare products, there is a batch number affixed to the bottom of each bottle/tube. The code depicts the month/day/year that the product was manufactured.
Unfortunately, we cannot be responsible for product that has expired on your store's shelves. Please try to keep it fresh by only ordering enough stock that you expect to sell within 6 months. Be sure to rotate the products on your shelves…putting existing ones to the front, and new ones at the back). If you suspect your stock has turned rancid, please dispose of it for the safety of your client and the reputation of our brand and your store.